SpectacleHome sells and delivers prescription glasses and sunglasses only. We do not sell, dispense or deliver medicines, eye drops, or any pharmaceutical or medicinal product. Accordingly, this refund and cancellation policy covers eyewear purchases only.
All orders are prepaid. There is no cash on delivery. Payment is made either online at checkout (via PhonePe) or in person at one of our clinic locations. An order placed with the "pay at the clinic" option is held as pending and is not despatched or reserved until our staff confirm that the full amount has been received. Part payment does not release an order.
You can cancel free of charge any time before your order is despatched — and, for prescription eyewear, any time before we begin making the lenses. Call +91 93144-90120 as early as you can.
Unused, undamaged non-prescription items in their original packaging may be returned within 7 days of delivery.
Prescription lenses are made specifically for your eyes and cannot be resold, so they are not returnable simply because you changed your mind. This is standard for made-to-order optical goods.
If an item arrives damaged, faulty, or does not match what you ordered — or if the lenses were not made to the prescription supplied — we will replace it or refund it in full. Tell us within 48 hours of delivery and keep the packaging where possible.
Where the fault is ours we pay return shipping. Otherwise return postage is paid by the customer.
Approved refunds go back to the original payment method used at checkout. Once we approve a refund it is submitted immediately; your bank or card issuer then typically takes 5–7 working days to credit it. We cannot refund to a different account.
If money left your account but no order appears, do not pay again — call us on +91 93144-90120. Failed payments are normally reversed by your bank automatically within a few working days.
